Privacy Policy

Last updated: March 2026

1. Controller

Alex AI BV, Jozef Plateaustraat 75/201, 9000 Gent, Belgium (BCE 1029.742.102) is the data controller for personal data processed through the Aiqaramba platform and website. Contact: alexander.rogiers@alex-ai.eu

2. Data We Collect

We process the following categories of personal data:

  • Account data — name, email address, company name
  • Usage data — API calls, agent runs, browser sessions (automated testing only)
  • Technical data — IP address, browser type, timestamps
  • Payment data — processed by Stripe; we do not store card numbers

3. Purpose & Legal Basis

We process personal data to provide and improve the Aiqaramba service (contract performance, Art. 6(1)(b) GDPR), to comply with legal obligations (Art. 6(1)(c)), and for our legitimate interests in platform security and analytics (Art. 6(1)(f)). We do not sell personal data.

4. Data Retention

Account data is retained for the duration of your subscription plus 30 days. Agent run data (screenshots, logs) is retained for 90 days unless you request earlier deletion. Payment records are kept as required by Belgian tax law.

5. Sub-processors

We use Google Cloud Platform (EU region) for hosting, Stripe for payments, and Vertex AI for agent intelligence. A full list of sub-processors is available on request.

6. Your Rights

Under GDPR you have the right to access, rectify, erase, restrict, port, and object to processing of your personal data. To exercise these rights, contact alexander.rogiers@alex-ai.eu. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA).

7. International Transfers

All data is processed within the EU/EEA. Where transfers outside the EEA are necessary (e.g. support tools), we rely on Standard Contractual Clauses or adequacy decisions.

8. Cookies

The Aiqaramba website uses only strictly necessary cookies (session authentication). We do not use tracking cookies or third-party analytics on the marketing site.

9. Changes

We may update this policy from time to time. Material changes will be communicated via email to registered users. The latest version is always available at this URL.